Staying in touch with loved ones has never been easier — or more important. Whether grandchildren live in another city, siblings are abroad, or friends have moved to new places, video calling has become the simplest and most joyful way to bridge the distance. With just a tap or a click, it’s possible to see smiling faces, share stories, and be present in each other’s lives — even from far away. For older adults who may be new to smartphones, tablets, or computers, getting started with video calling might feel unfamiliar at first. But with the right tools and a bit of guidance, it quickly becomes a habit that brings connection and comfort.
Choosing the Right App for You
There are many popular apps that offer video calls, each with its own style. Zoom, WhatsApp, and FaceTime are some of the most widely used. They all allow you to see and hear your loved ones in real time, often for free, and usually without needing any fancy equipment. A smartphone, tablet, or computer with a camera and internet access is all you need. Some of these services work better for group calls, others are great for one-on-one chats, and a few are perfect for family members who may not be very tech-savvy themselves.
WhatsApp is one of the easiest options for people who already use it to send messages. It works on both iPhones and Android phones and allows video calls with up to eight people. To use it, open a conversation and tap the small video camera icon at the top. Once connected, you can switch between the front and back camera, mute your microphone, or add more people to the call. The picture and sound are usually very clear, especially when connected to home Wi-Fi. WhatsApp is ideal for quick, casual calls and doesn’t require you to log in each time.
FaceTime is another excellent choice, especially for those using Apple devices. It is built directly into iPhones, iPads, and Mac computers, which means there’s no need to download anything. Calls can be made by tapping a name in your contacts or even by saying, “Hey Siri, FaceTime Emma.” It supports group calls and has easy-to-use buttons for muting, flipping the camera, and adding filters or fun effects — something grandchildren often love. Because it is tied to Apple IDs, FaceTime works best when all participants are using Apple devices.
Getting Comfortable with Zoom and Setup Tips
Zoom became very popular during the pandemic, particularly for family gatherings, birthday parties, or even virtual holiday dinners. While it may seem slightly more complex than WhatsApp or FaceTime, Zoom is actually quite user-friendly once set up. It works on all types of devices and allows for larger groups — up to 100 people in a basic meeting. You can either host a meeting or join one using a link sent by a relative. The app has a large “Join” button, and entering a meeting code is often the only thing required. You can turn your camera and microphone on or off and even use a virtual background if your room is messy.
One of the main things that makes video calls enjoyable is preparing your space ahead of time. Sit in a quiet, well-lit area where your face is visible and background noise is minimal. Placing your device on a stable surface helps avoid shaky images. If the camera is too low or high, try propping up the phone or tablet with a book or stand. Looking into the camera helps the other person feel like you’re making eye contact. Using headphones can also improve sound quality and reduce echo during longer calls.
For those who want to go hands-free, using a phone or tablet stand can make a big difference. These simple devices hold your screen steady while leaving your hands free to hold a cup of tea, gesture during conversation, or even show off a drawing or a favourite book. Some stands come with built-in lighting, which can be helpful if you tend to make calls in the evening or in darker rooms. A good viewing angle makes every conversation feel more natural and pleasant.
Dealing with Common Problems and Exploring More Options
Sometimes, technical hiccups happen. The picture may freeze, the sound may drop out, or the connection might be slow. These issues are usually related to internet speed. Using a strong home Wi-Fi connection instead of mobile data often improves call quality. If problems continue, restarting the device or moving closer to the Wi-Fi router can help. Asking family members to turn off other streaming services during the call may also make a difference. Most of the time, these small changes are enough to improve things quickly.
Aside from the main apps, there are other great options depending on your needs. Google Meet, for example, is often used for school or professional meetings, but it works well for families too. It requires a Google account and works best on a computer or newer phone. Facebook Messenger also supports video calls and is popular among people who already use Facebook to keep in touch. For those with Amazon Echo devices, the “Drop In” feature can be used for instant video calls between family members — especially helpful in emergencies or for regular check-ins.
Regardless of the app, regular video chats can become part of weekly routines. Some families enjoy setting up a “Sunday check-in” where everyone hops online to share updates. Others might organize story time for children, with grandparents reading books over the screen. Some friends even cook together on Zoom or play trivia games using video calls. These shared moments — however small — create joy and reduce feelings of loneliness or isolation, especially for older adults who live alone.
Growing Confidence and Making It Routine
Gennady Yagupov, who teaches digital literacy skills to seniors in the UK, often includes video calling in his beginner courses. He has seen firsthand how even hesitant learners light up when they make their first successful call. According to him, confidence comes not just from knowing which button to press, but from the feeling of connection that comes afterward. That smile from a grandchild or a friendly chat with a sister miles away makes every bit of learning worthwhile.
One simple tip for getting started is to practise with a patient family member. Set up a short test call where you can explore the buttons together. Try muting and unmuting, flipping the camera, and hanging up — all without pressure. You can even have a written guide nearby with steps written in large print. The more relaxed the environment, the easier it is to learn.
Video calling isn’t about technology — it’s about people. It’s about being able to say “happy birthday” face to face, showing a newly planted flower in the garden, or simply seeing someone’s eyes light up when they talk to you. With a few minutes of practice and the right app, it becomes second nature. For older adults learning to navigate the digital world, video calls are one of the most rewarding skills to gain — one that opens doors to joy, connection, and a stronger sense of belonging.
